Effective Date: 13/07/2026 Last Updated: 15/07/2026
This Refund Policy explains the terms under which Whytebage (“we,” “us,” or “our”) issues refunds for purchases made through whytebage.com (the “Site”), including produce purchased through our farmer-buyer marketplace and any other paid services we offer.
1. Produce Purchases
Because produce is a perishable good, refund eligibility depends on the condition and accuracy of the order at delivery/pickup.
You may be eligible for a refund or replacement if:
The produce received is significantly different from what was listed (e.g., wrong item, wrong quantity)
The produce arrives spoiled, damaged, or unfit for consumption due to handling before delivery
The order was not fulfilled or delivered
Refunds are generally not available if:
You simply changed your mind after the order was confirmed
The produce was accepted in good condition and normal spoilage occurred afterward due to storage on your end
You fail to report an issue within the reporting window (see Section 2)
2. Reporting a Problem
If there is an issue with your order, contact us within 4 hours of delivery or pickup, with:
Your order number
A description of the issue
Photos of the produce, where applicable (for damage, spoilage, or incorrect items)
Claims submitted after this window may not be eligible for a refund.
3. Refund Process
Submit your claim via email or the contact form (Section 7) with the required details.
We will review the claim, which may include contacting the delivery personnel involved.
We will notify you of the outcome within 3 business days.
Approved refunds are issued to your original payment method (or mobile money account) within 7 business days of approval.
4. Non-Refundable Items
The following are generally non-refundable:
Delivery/service fees, once the order has been dispatched or delivered.
Produce that has been consumed, used, or altered after delivery.
Any item explicitly marked as non-refundable at the time of purchase
5. Cancellations
Orders may be cancelled for a full refund if cancelled before Whytebage confirms or begins fulfilment. Once an order is confirmed or in transit, cancellation may not be possible, and the standard refund conditions above will apply.
6. Contact Us
To request a refund or report an issue with your order, contact us at:
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.
